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Frequently asked questions

Shipping costs are paid by the buyer and will be charged in addition to the price of the piece. The costs are displayed in the total bill.

OWN has partnered up with a shipping provider that makes sure the piece arrives safe and well at the buyers address within the lead time provided on the object page. The buyer agrees that the address of delivery entered at the check out page is correct. Any damages must be noted. The shipping provider covers a single delivery at ground level during normal weekday delivery hours. 

Delivery times will be arranged with you once goods are ready for dispatch. It is your responsibility to provide us with full written details of any difficulty to access any part of your delivery site (for example, any stairs, delivery dock, or elevator) prior to delivery. We reserve the right to charge additional costs for unusual access not advised in writing.

You should inspect objects for damage immediately upon delivery. If you notice any damage or believe an object is defective, you should contact us immediately to file a report. Damages occurring in-transit and during delivery must be reported within 48 hours from the time of delivery.

Damaged or defective works will be refunded or replaced within the normal production time period required to reorder and manufacture the same work.

Objects must be returned to us with the original shipping box, packing materials, and a copy of the shipping invoice.

Upon receipt of your returned work, OWN will examine all objects returned as damaged or defective, and will make a determination, in its reasonable discretion, whether a work claimed to be damaged or defective was actually damaged or defective when originally delivered to you. In the event that we find no fault with the returned objects, you will be notified that the returned product cannot be accepted and we will have the objects re-delivered to you at your charge.

OWN will not accept objects that, in its reasonable discretion, has been used, altered, or damaged by you or a third party for which it is not responsible. OWN is not responsible in the event that returned work is lost, stolen, or mishandled.

Your submission of personal information through the store is governed by our Privacy Policy.

OWN offers this service to customize objects for their clients. Please send us a mail for further details.

OWN makes sure their clients get the best design experience they can get. Therefore we can help our clients to design/stage their total interior. Please visit our page for more information.

OWN is always open for new talent to join the family. Please contact us if you are interested to participate.